Field Support Specialist - Musi Banyuasin, South Sumatra

Mitracomm Ekasarana is seeking a dedicated Field Support Specialist to join our team in Musi Banyuasin, South Sumatra. This role is crucial in ensuring smooth operations and exceptional customer service in the retail and consumer products sector. As a Field Support Specialist, you will be the first point of contact for our clients, providing technical assistance, troubleshooting, and ensuring that our products are installed and functioning correctly. You will work closely with our sales and technical teams to deliver exceptional service and support to our clients.

In this role, you will be responsible for visiting client sites to install, configure, and maintain our products. You will use tools such as SAP, Microsoft Office Suite, and ServiceNow to manage and track your tasks. You will also be expected to have a strong understanding of our products and the ability to communicate effectively with clients.

This is an exciting opportunity to join a growing company and be part of a team that is committed to delivering exceptional service and support to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

📋 Tanggung Jawab Pekerjaan

• Provide technical assistance and troubleshooting to clients in the retail and consumer products sector.
• Install, configure, and maintain our products at client sites.
• Manage and track tasks using SAP, Microsoft Office Suite, and ServiceNow.
• Communicate effectively with clients to ensure their needs are met.
• Work closely with our sales and technical teams to deliver exceptional service and support.
• Ensure that our products are functioning correctly and meet the needs of our clients.
• Provide regular updates to our management team on the status of client sites and any issues that arise.
• Attend training sessions and workshops to stay up-to-date with the latest developments in our products and industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, such as engineering, computer science, or business administration.
• Minimum of 2 years of experience in a similar role in the retail or consumer products sector.
• Strong understanding of our products and the ability to communicate effectively with clients.
• Proficiency in using SAP, Microsoft Office Suite, and ServiceNow.
• Valid driver's license and reliable transportation.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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